Gentle Journey Pet Cremation

I cannot recommend Gentle Journey, and especially not Dr. Christina. From the moment she entered our home, her demeanor was cold and dismissive. She didn’t introduce herself, didn’t ask my name, and immediately began lecturing me about one of my other dogs, Bear, claiming he “didn’t look well.” Bear is under the care of a top-rated general vet and the leading neurological specialist in Arizona. She insisted our veterinarians were wrong and “didn’t know what they were doing,” which was completely inappropriate and irrelevant to why she was here. I repeatedly asked her to focus on Zeus, who was battling cancer and ready to cross the rainbow. Instead of compassion, she made an already devastating day even harder. When it came time for the euthanasia, she struggled to find a vein and roughly manipulated his leg for nearly ten minutes while he lay there and I was sobbing. She then attempted a heart stick, but her hands were shaky and her approach was harsh, as if he were an object rather than our beloved family member. Her lack of professionalism, skill, and empathy turned one of the most painful days of our lives into something traumatic. She showed no sympathy, no gentleness, and made us feel guilty at a moment when we needed support. This experience was unacceptable, and I would not trust her with any animal.